Acceptable Use Policy

This policy is part of our Terms and Conditions. It applies to you, your team members and the cardholders you issue cards to. You must use GLORESEND only for lawful business purposes and in line with the rules of the card networks and our issuing partners.

• Wallet and card balances can only be used for the Services and cannot be transferred to another account, business or person.
• Deposits are credited net of the funding fee; fees charged are non-refundable.
• Do not use GLORESEND as a bank account, an exchange or a way to move money between third parties.

We monitor activity to prevent money laundering, terrorist financing, fraud and sanctions evasion. Deposits, card operations and withdrawals that appear high-risk or unusual may be held while we review them.

We may ask you for information about your customers, your business or the source of funds. If you do not provide it, or if the review is not satisfactory, we may refuse the operation, freeze cards or close the account, and report to the authorities where the law requires.

• Issue cards only to real, identifiable people with accurate names and contact details, and only for purposes you have disclosed during verification.
• Do not issue cards to persons or entities subject to sanctions, or for use in sanctioned countries.
• Do not fund cards with money from unlawful sources, or on behalf of people you have not verified as your law requires.
• Do not resell card programs or API access to other businesses without our written approval.

You may not use GLORESEND, directly or through your cardholders, for:

• fraud, scams, phishing, identity theft, chargeback fraud or deceptive marketing;
• money laundering, terrorist financing or evading sanctions;
• illegal or unlicensed gambling, lotteries or betting;
• illegal drugs, weapons, explosives, counterfeit or stolen goods;
• child sexual abuse material, non-consensual content or human trafficking;
• unlicensed financial services: money transmission, lending, investment or crypto exchange without the required licences;
• pyramid or Ponzi schemes, and “get rich quick” offers;
• content or services that infringe intellectual property or privacy rights;
• any other activity that is illegal in your country, your cardholder’s country or the merchant’s country.

• Do not share accounts or API keys, and do not embed secret keys in websites or apps.
• Do not attempt to access other customers’ data, bypass limits, or interfere with the Services.
• Do not scan, probe or load-test the Services without written permission; report vulnerabilities responsibly.

You are responsible for complying with all laws that apply to your business and your cardholders, including consumer protection, data protection, tax, AML and sanctions laws, and for obtaining any licence your activity requires.

If we believe this policy has been breached, we may, without prior notice where necessary, decline or reverse operations, freeze cards, hold balances, revoke API keys, suspend or close accounts, and cooperate with the authorities. Where permitted, we will tell you what happened and how to respond.

We may update this policy to reflect new risks, partner rules or legal requirements. Changes take effect when posted here.

Questions about acceptable use, or to report misuse: our contact form.